MSG07 Grievance Mechanisms and Access to Remedy

Standard Section: 6.7 Category: Management Systems Scheme: Responsible Minerals Assurance Process (RMAP) Standard Version: 2.0 for Piloting (effective April 30, 2025)

Overview

Operational-level grievance mechanisms accessible to all affected stakeholders that are legitimate, independent, transparent, and non-retaliatory, with documented investigation and remedy procedures.

Requirements

The Facility shall:

• 6.7.1 Establish an operational-level grievance mechanism(s), that is legitimate, independent, accessible, transparent, predictable, equitable, rights-compatible and a source of continuous learning based on meaningful stakeholder engagement, in alignment with the UN Guiding Principles on Business and Human Rights.
• 6.7.2 Ensure that grievance mechanisms are accessible to all affected stakeholders, and allows them to report grievances concerning ESG issues, and receive remedy for adverse impacts that the Facility has caused, contributed to, or been linked to, in a manner that is anonymous, free, unrestricted, unbiased, and non-retaliatory.
• 6.7.3 Verify that the scope of the grievance mechanism is inclusive of all ESG issues. This includes issues related to workplace health and safety, human rights, labor rights, the environment, operations, and activities involving suppliers and contractors.
• 6.7.4 Develop, document, and implement procedures for investigating, remediating, and communicating the outcome of reported grievances, to ensure that affected stakeholders receive meaningful consultation on effective remedies. This shall include an appeal process for stakeholders to challenge the grievance process and outcomes.
• 6.7.5 Have a process and resources in place to provide for financial and non-financial remedy (e.g., acknowledgement and apology, or rehabilitation and support), as required.
• 6.7.6 Where an adverse impact is caused by, contributed to, or otherwise linked to the Facility's suppliers and contractors, the Facility shall retain documented evidence that voluntary remediation is being provided by the suppliers and contractors, or that the Facility is using its influence with the suppliers and contractors to ensure an action plan to provide remediation is developed and implemented.
• 6.7.7 Ensure results of investigations are made freely available to affected stakeholders.
• 6.7.8 Where the Facility has caused or contributed to a negative impact, documented evidence of the remedy implemented to address the impact shall be retained and made readily available to affected stakeholders.
• 6.7.9 Engage with affected stakeholders to assess whether remedies implemented are achieving the desired results and to determine the need to adopt direct measures to remediate negative impacts.
• 6.7.10 Provide access to or support legitimate remedy processes or contribute to the actions of others providing remedy through State-based judicial, non-judicial or other mechanisms.
• 6.7.11 Monitor trends in grievances in alignment with Section 6.9, and integrate lessons learned into the Facility's risk management practices.

Source: RMI Facility Standard for Social, Environmental, OHS and Governance Risks, Version 2.0 for Piloting (April 2025), Section 6.7

1.0.0 (2026-06-24)

Initial release.